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The Midway University Student Complaint Policy and Procedures can be found in the University Catalog.
Executive Director, Postsecondary Licensing
502.892.3031
jevonda.keith@ky.gov
State SARA Website
Kentucky Council on Postsecondary Education
1024 Capital Center Dr, Ste 320
Frankfort, KY 40601
| Area of Concern | First Complaint | First Appeal | Second Appeal | Final Appeal | Complaint Held |
|---|---|---|---|---|---|
| Advising | Advisor | AVP | Dean | VPAA | VPAA |
| Bookstore - Purchasing/website related | Business Office | CFO | CFO | ||
| Bookstore - Course related | Registrar's Office | Registrar | VPAA | VPAA | |
| Disruptive behavior of students in class | Faculty member and/or campus security | Dean | VPAA | VPAA | |
| Disruptive behavior of students outside class | Campus security | Dean of Students | Student Affairs | ||
| Faculty Concerns | Faculty | Department Chair | Dean | VPAA | VPAA |
| Registration | Registrar | VPAA | VPAA | ||
| Facilities | Facilities Office Staff | Director of Facilities | CFO | CFO | |
| Financial Aid | Financial Aid Office Staff | Director of Financial Aid | CFO | CFO | |
| Student Account/Student Billing | Business Office Staff | Director of the Business Office | CFO | CFO | |
| Academic Appeals (including Academic Freedom) | Faculty member | Dean | VPAA | Committee on Academic Grievance | VPAA |
| Graduation (Academic) | Advisor | Dean | VPAA | VPAA | |
| Library | Library Staff | Director of Library | VPAA | VPAA | |
| Parking | Security | Director of Security | CFO | CFO | |
| Resident Life | Resident Assistant | Director of Resident Life | Dean of Students | Student Affairs | |
| Security | Any security officer | Director of Security | CFO | ||
| Sexual Harassment, Hate crimes, bullying, and/or retaliation | Title IX coordinator/appropriate agent of the College (See Sexual Misconduct Policy & Procedure) | Title IX Coordinator | Title IX Coordinator | Title IX Coordinator | |
| Discrimination & Harassment | Executive Director of Human Resources | President | HR | ||
| Student Activities | Director of Student Involvement | Dean of Students | Student Affairs | ||
| Student Code of Conduct | Dean of Students | Dean of Students | Student Affairs | ||
| Students with Disabilities | Disability Services Coordinator | Dean of Students | Student Affairs | ||
| Transcripts | Registrar | VPAA | VPAA |
Key:
- VPAA: Vice President of Academic Affairs
- AVP: Assistant Vice President of Research & Training
- CFO: Chief Financial Officer
Contact Information
- Business Office - 859.846.5402
- Chief Financial Officer (CFO) - 859.846.5308
- Financial Aid Office - 859.846.5410
- Registrar - 859.846.5728
- Security - 859.846.5499
- Title IX Coordinator - 859.846.5321 or 859.846.5784
- Vice President of Academic Affairs (VPAA), Office of Academic Affairs - 859.846.5778
- Assistant Vice President of Research & Training - 859.846.5779
- Vice President of Student Affairs and Dean of Students - 859.846.5321
Additional Information
If a grievance is related to an area for which there are not defined procedures, students may take the following steps:- Whenever possible, the aggrieved student should first discuss the matter with the person or persons directly involved in an attempt to resolve the grievance through informal discussion.
- If there is no resolution, the aggrieved student should discuss the matter with the supervisor to whom those directly involved report. The supervisor will attempt to mediate an informal resolution.
- If there is no resolution, the aggrieved student should write a statement giving all pertinent information, sign and date the statement, and submit it to the Vice President of Student Affairs and Dean of Students, either in person or by mail. An e-mail or a conversation does not constitute the submission of a grievance.
- The Vice President of Student Affairs and Dean of Students will determine which University administrators should handle the issue and work with that individual to ensure that the grievance is investigated and, if the grievance is determined to be valid, that any appropriate actions to resolve the grievance are taken.
- The Vice President of Student Affairs and Dean of Students will maintain a record of all grievances addressed through this process.
NC-SARA Complaints
State Portal Entity Contact
Jevonda KeithExecutive Director, Postsecondary Licensing
502.892.3031
jevonda.keith@ky.gov
State SARA Website
Kentucky Council on Postsecondary Education
1024 Capital Center Dr, Ste 320
Frankfort, KY 40601