Complaints

The Midway University Student Complaint Policy and Procedures can be found in the University Catalog.

Midway University Complaint Matrix

Area of Concern

First Complaint

First Appeal

Second Appeal

Final Appeal

Complaint Held

Advising Advisor Director of Advising Dean VPAA VPAA
Bookstore – Purchasing/website related Business Office CFO CFO
Bookstore – Course related Registrar’s Office Registrar VPAA VPAA
Disruptive behavior of students in class Faculty member and/or campus security Dean VPAA VPAA
Disruptive behavior of students outside class Campus security DOS Student Affairs
Faculty Concerns Faculty Department Chair Dean VPAA VPAA
Registration Registrar VPAA VPAA
Facilities Facilities Office Staff Director of Facilities CFO CFO
Financial Aid Financial Aid Office Staff Director of Financial Aid CFO CFO
Student Account/Student Billing Business Office Staff Director of the Business Office CFO CFO
Academic Appeals Faculty member Dean VPAA Committee on Academic Grievance VPAA
Graduation (Academic) Advisor Dean VPAA VPAA
Library Library Staff Director of Library VPAA VPAA
Parking Security Director of Security CFO CFO
Residence Life Resident Assistant Director of Resident Life DOS Student Affairs
Security Any security officer Director of Security CFO
Sexual Harassment, Hate crimes, bullying, and/or retaliation Title IX coordinator/appropriate agent of the College (See Sexual Misconduct Policy & Procedure) Title IX Coordinator Title IX Coordinator Title IX Coordinator
Discrimination & Harassment Executive Director of Human Resources President HR
Student Activities Director of Student Involvement DOS Student Affairs
Student Code of Conduct Student Affairs Staff DOS Student Affairs
Students with Disabilities Disability Services Coordinator DOS Student Affairs
Transcripts Registrar VPAA VPAA

Key:

  • VPAA: Vice President of Academic Affairs
  • CFO: Chief Financial Officer
  • DOS: Dean of Students
  • HR: Human Resources

Contact Information

  • Business Office – 859.846.5402
  • Chief Financial Officer (CFO) – 859.846.5308
  • Dean of Students (DOS) – 859.846.5321
  • Financial Aid Office – 859.846.5410
  • Registrar – 859.846.5728
  • Security – 859.846.5499
  • Vice President of Academic Affairs (VPAA), Office of Academic Affairs – 859.846.5313

Additional Information

If a grievance is related to an area for which there are not defined procedures, students may take the following steps:

  1. Whenever possible, the aggrieved student should first discuss the matter with the person or persons directly involved in an attempt to resolve the grievance through informal discussion.
  2. If there is no resolution, the aggrieved student should discuss the matter with the supervisor to whom those directly involved report. The supervisor will attempt to mediate an informal resolution.
  3. If there is no resolution, the aggrieved student should write a statement giving all pertinent information, sign and date the statement, and submit it to the Dean of Students, either in person or by mail. An e-mail or a conversation does not constitute the submission of a grievance.
  4. The Dean of Students will determine which University administrators should handle the issue and work with that individual to ensure that the grievance is investigated and, if the grievance is determined to be valid, that any appropriate actions to resolve the grievance are taken.
  5. The Dean of Students will maintain a record of all grievances addressed through this process.

NC-SARA Complaints

State Portal Entity Contact

Sarah Levy
Executive Director, Postsecondary Licensing
502.573.1555
sarah.levy@ky.gov
State SARA Website
Kentucky Council on Postsecondary Education
1024 Capital Center Dr, Ste 320
Frankfort, KY 40601

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